Terms and Conditions

This agreement ("Agreement") is entered into between you, the customer ("Customer" or "You"), and Gaurav Laha ("I," "Me," or "MentrG"). By purchasing MentrG’s courses, live one-on-one sessions, and training programs, you agree to the following terms and conditions outlined herein:

1. Customer Responsibility
   
   • I, Gaurav Laha, commit to providing high-quality training and materials for personal growth, communication skills, soft skills, and English language development. However, your success in the program depends largely on your active participation, commitment, and application of the skills you learn.
   • The results you achieve will depend on your efforts, dedication, and how you engage with the content.

1. Final Payment Terms
   
   • All payments made for MentrG’s courses, live one-on-one sessions, and training programs are final.
   • I do not offer refunds, exchanges, or credits for any fees paid under any circumstances.

1. Quality of Service
   
   • While MentrG is committed to delivering world-class training, I do not guarantee specific outcomes or results.
   • Any statements or testimonials provided about potential outcomes reflect past experiences and should not be interpreted as guarantees.

1. Respectful Communication
   
   • I value a respectful and positive environment for both my customers and my team. All interactions with me, my trainers, coaches, or support staff, must be conducted with professionalism and respect.
   • I reserve the right to refuse service or terminate access to services if any customer engages in disrespectful, abusive, or inappropriate behavior.

1. Customer Satisfaction
   
   • Your satisfaction is important to me. If you feel that improvements can be made in my service or need assistance, I encourage you to reach out to me at mentrgglobal@gmail.com. I will do my best to resolve your concerns promptly.

1. Modification and Termination of Services
   
   • I reserve the right to modify, update, or cancel any training sessions or courses.
   • In the event of service modification or cancellation, I will notify you accordingly, but no refunds or credits will be issued.

By enrolling in my courses or training programs, you acknowledge and accept this Agreement.

Refund Policy

This Refund Policy ("Policy") is part of the Agreement between you, the customer, and Gaurav Laha, and governs all purchases made through MentrG. By purchasing my services, you agree to the following terms:

1. No Refunds
   
   • All payments made for MentrG’s courses, live one-on-one sessions, and training programs are final and non-refundable.
   • I do not offer refunds, exchanges, or credits under any circumstances.

1. Payment Processing
   
   • Any payments made through third-party payment gateways will be processed according to their respective policies.
   • MentrG does not store or process payment details directly, and the payment gateways are responsible for handling all transactions securely.

1. Exception for Technical Issues
   
   • In rare cases where significant technical issues prevent you from accessing the course content, you must contact me within 7 days of purchase. I will review the issue and may assist in resolving it, but refunds will not be issued unless required by applicable consumer protection laws.

1. Service Modifications
   
   • If I make significant changes to the services offered, such as the cancellation or modification of a course, you will be notified in advance.
   • No refunds will be provided for such modifications or cancellations, as all payments are final.

1. Dispute Resolution
   
   • Any disputes related to payments, refunds, or services provided will be handled on a case-by-case basis.
   • You can contact me at office@mentrg.com to address any concerns or issues, and I will work with you to resolve disputes fairly and promptly.

1. Refund Process
   
   • If a refund is approved (in exceptional cases), the payment will be processed back to the original payment method, subject to the policies of the payment gateway.
   • Refunds may take 7-10 business days to process, depending on the payment provider.

By purchasing my services, you acknowledge and accept this Refund Policy.